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Why Choose Us?
Customer feedback
We'd like to get to know you...
Thank you for investing your time in completing this survey to help us serve you and your business better
We are committed to continuously improving our client service standards and will treat your feedback like gold
These 12 questions should only take 7-10 minutes to complete
Name
Company
Email
Date
How did you hear about us?
(Tick all those that apply)
BNI
Word-of-Mouth
Facebook
Instagram
LinkedIn
Website
Business Card in Shop
Advertisement in Magazine
Other (please fill in below)
Other?
There's a millon other ICT companies around, why did you choose us?
(Tick all those that apply)
Ben's rugged good looks distracted me
Came highly recommended
Seemed more professional than others
Seemed like an IT company with a pulse
Honesty & Integrity
Professionalism
Knowledge
Explained complicated ideas simply
one-stop-shop
Other (please fill in below)
Other?
Was this On-Site or Remote Tech-Support or both?
(Tick all those that apply)
On-site Help at your office?
Remote Help over the phone?
Other?
What services did Cre8ive perform for you?
(Tick all those that apply)
Web
Website Hosting
Domain Registrations & Transfers (Your website domain)
Email Services (eg, Hosting/ Microsoft 365)
Website Upgrade (eg, Securing, Integrating into other systems (such as real-estate listings), Upgrading your Website etc)
Increased Website Speed
SEO (Search Engine Optimisation)/ SEM (Search Engine Marketing) for a website
Tech-Support
Removed Malware (Viruses, Ransomeware, Trojans, Worms, Spyware etc)
Security Audit of Laptops/ Desktops/ Servers/ Network etc
Installing or Upgraded Windows
Securing Passwords/ Password Manager
Securing Sensative Company or Client Data
Designed a Backup Solution
Installed UPS (Uninterupted PowerSupply)
Facilitated Moving to the Cloud
Sped up/ upgraded Laptops/ Computers/ Servers
Office/ Shop Fit-Out (Including Office/ Shop moves, Installation of POS systems, network cables, Access Points, Server Racks, UPS's etc)
Faster Website
Other Help
Facebook, Instagram, LinkedIn)
Software and services (eg Microsoft products, ResNet, HubSpot, Wave etc)
Other?
Whom have you dealt with at Cre8ive?
(Tick all those that apply)
Ben (Owner + Senior Tech)
Mekhai (Junior Tech)
David (Office)
Adam (Installs + Fitouts)
Madhu (BDM)
Theresa (PA)
How do you measure your IT's success? i.e. What is most important to you from an IT perspective?
On a Scale of 1 to 5, with 1 being poor or strongly disagree, and 5 being Fantastic or Fully agree, please answer the following:
I am very happy with Cre8ive IT's Services
1
2
3
4
5
I would use Cre8ive's services again
1
2
3
4
5
I would happily recommend Cre8ive's services to others
1
2
3
4
5
I found the staff at Cre8ive helpful
1
2
3
4
5
I found the staff at Cre8ive knowledgeable
1
2
3
4
5
I found the staff at Cre8ive responsive
1
2
3
4
5
I found the staff at Cre8ive professional
1
2
3
4
5
Cre8ive solved my IT issues to my satisfaction in a timely manner
1
2
3
4
5
The solutions Cre8ive suggested to me were clear and made sense
1
2
3
4
5
The amount Cre8ive charges for its services is quite reasonable
1
2
3
4
5
Would you be kind enough to leave Cre8ive a testimonial?
As an added bonus, all testimonials link back to customers websites and/ or social media pages to increase their exposure and attract new customers!
Would you like us to contact you about any of addional Services
(Tick all that apply)
Website Hosting
Domain Registrations & Transfers
Email Services (eg, Hosting/ Microsoft 365)
Website Upgrade
Increased Website Speed
Increased Wesbite Traffic (SEM/ SEO)
Malware Removal (Viruses, Ransomeware, Trojans, Worms, Spyware etc)
A security audit of laptops/ desktops/ servers/ network etc
Installing or Upgrading Windows
Securing your passwords
Securing your sensative company or client data
Backup Solutions
Installing a UPS (Uninterupted PowerSupply)
Facilitating moving to the cloud
Speeding up & Upgrading Laptops/ Computers/ Servers
Office/ Shop Fit-Outs
Facebook, Instagram, LinkedIn etc
Software and services (eg Microsoft 365, Other Microsoft Products etc)
Other?
What can Cre8ive do better? How can we improve?
Would you like us to contact you in regards to this feedback?
Yes
No
Is there anything else you would like to add?
SUBMIT FORM
Thank you again for your feedback and taking the time to help us improve!
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