Cre8ive-Questionnaire-FeedbackForm-200616

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Why Choose Us?

Customer feedback

We'd like to get to know you...

Thank you for investing your time in completing this survey to help us serve you and your business better

We are committed to continuously improving our client service standards and will treat your feedback like gold

These 12 questions should only take 7-10 minutes to complete

Name

Company

Date

How did you hear about us? (Tick all those that apply)

BNI Word-of-Mouth Facebook Instagram LinkedIn Website Business Card in Shop Advertisement in Magazine Other (please fill in below)

Other?

There's a millon other ICT companies around, why did you choose us? (Tick all those that apply)

Ben's rugged good looks distracted me Came highly recommended Seemed more professional than others Seemed like an IT company with a pulse Honesty & Integrity Professionalism Knowledge Explained complicated ideas simply one-stop-shop Other (please fill in below)

Other?

Was this On-Site or Remote Tech-Support or both? (Tick all those that apply)

On-site Help at your office? Remote Help over the phone?

Other?

What services did Cre8ive perform for you? (Tick all those that apply)

Web Website Hosting Domain Registrations & Transfers (Your website domain) Email Services (eg, Hosting/ Microsoft 365) Website Upgrade (eg, Securing, Integrating into other systems (such as real-estate listings), Upgrading your Website etc) Increased Website Speed SEO (Search Engine Optimisation)/ SEM (Search Engine Marketing) for a website Tech-Support Removed Malware (Viruses, Ransomeware, Trojans, Worms, Spyware etc) Security Audit of Laptops/ Desktops/ Servers/ Network etc Installing or Upgraded Windows Securing Passwords/ Password Manager Securing Sensative Company or Client Data Designed a Backup Solution Installed UPS (Uninterupted PowerSupply) Facilitated Moving to the Cloud Sped up/ upgraded Laptops/ Computers/ Servers Office/ Shop Fit-Out (Including Office/ Shop moves, Installation of POS systems, network cables, Access Points, Server Racks, UPS's etc) Faster Website Other Help Facebook, Instagram, LinkedIn) Software and services (eg Microsoft products, ResNet, HubSpot, Wave etc)

Other?

Whom have you dealt with at Cre8ive? (Tick all those that apply)

Ben (Owner + Senior Tech) Mekhai (Junior Tech) David (Office) Adam (Installs + Fitouts) Madhu (BDM) Theresa (PA)

How do you measure your IT's success? i.e. What is most important to you from an IT perspective?

On a Scale of 1 to 5, with 1 being poor or strongly disagree, and 5 being Fantastic or Fully agree, please answer the following:

I am very happy with Cre8ive IT's Services

1 2 3 4 5

I would use Cre8ive's services again

1 2 3 4 5

I would happily recommend Cre8ive's services to others

1 2 3 4 5

I found the staff at Cre8ive helpful

1 2 3 4 5

I found the staff at Cre8ive knowledgeable

1 2 3 4 5

I found the staff at Cre8ive responsive

1 2 3 4 5

I found the staff at Cre8ive professional

1 2 3 4 5

Cre8ive solved my IT issues to my satisfaction in a timely manner

1 2 3 4 5

The solutions Cre8ive suggested to me were clear and made sense

1 2 3 4 5

The amount Cre8ive charges for its services is quite reasonable

1 2 3 4 5

Would you be kind enough to leave Cre8ive a testimonial?
As an added bonus, all testimonials link back to customers websites and/ or social media pages to increase their exposure and attract new customers!

Would you like us to contact you about any of addional Services (Tick all that apply)

Website Hosting Domain Registrations & Transfers Email Services (eg, Hosting/ Microsoft 365) Website Upgrade Increased Website Speed Increased Wesbite Traffic (SEM/ SEO) Malware Removal (Viruses, Ransomeware, Trojans, Worms, Spyware etc) A security audit of laptops/ desktops/ servers/ network etc Installing or Upgrading Windows Securing your passwords Securing your sensative company or client data Backup Solutions Installing a UPS (Uninterupted PowerSupply) Facilitating moving to the cloud Speeding up & Upgrading Laptops/ Computers/ Servers Office/ Shop Fit-Outs Facebook, Instagram, LinkedIn etc Software and services (eg Microsoft 365, Other Microsoft Products etc)

Other?

What can Cre8ive do better? How can we improve?

Would you like us to contact you in regards to this feedback?

Yes No

Is there anything else you would like to add?

Thank you again for your feedback and taking the time to help us improve!

"Ben has looked after all out IT needs since 2006, and I could not recommend him more highly."

Len GouldingManaging Director + Architect - Home Team Constructions Pty Ltd

"Cre8ive IT have been fantastic at managing all our IT needs at the drop of a hat - a one-stop-shop that prides itself on Customer Service. What more could you ask for?"

John HopkinsManaging Director - Ankor

"A professional relationship looking after our real-estate ICT needs blossomed into a life-long friendship jet-setting around the globe for weddings - We could not recommend more highly!"